Did you know that customers and end users can reach HID Global Technical Support in a number of ways? At the dedicated website users can search the Knowledge Centre for solutions to problems or submit a help ticket.
 
Technical support can also be contacted via phone or e-mail. For more information please visit the HID Global Technical Support website or follow the steps below. 
 

HID Global Technical Support can be requested by visiting

http://www.hidglobal.com/main/technical-support/


Support contact information

Hours of operation: 9 am - 5 pm (GMT)

The HID Global Technical Support Web site provides an automated and very convenient method of submitting a trouble ticket.

Other methods of contacting HID Global Technical Support in EMEA are:

Tel: +44 (0) 1440 711 822
Email: EUSUPPORT‎@‎HIDGLOBAL.COM


Anonymous Self Service Support (Knowledge Centre)

Customers or end-users can search the HID Global Technical Support Knowledge Centre anonymously for possible solutions to their issue/problem. Support cases can be initiated directly on the site.

Cases initiated in this way will be automatically converted to SalesForce cases and serviced by the appropriate regional Technical Support team.
Issues will be managed by severity level - Issue severity levels will be defined by the following rating system: 1) Severe, 2) High, 3) Medium, and 4) Low.
 

Assisted Technical Support

HID Global Technical Support can be requested by customers or end-users by selecting the “Submit a Help Ticket” tab on the web site or via inbound phone calls or emails. Incoming requests from the HID web site are automatically routed to the appropriate SalesForce support queue, where they appear as ‘cases’.Incoming emails and phone calls are manually entered into SalesForce as ‘cases’ by the servicing support engineer.

Issues will be managed by severity level - Issue severity levels will be defined by the following rating system: 1) Severe, 2) High, 3) Medium, and 4) Low.
 

Authenticated Self-Service Support (Self-Service Portal)

Support can also be requested by selecting the “My Support” tab on the web site. The customer or end user can log into the Self-Service portal within SalesForce providing the ability to open new support cases or see the latest status on their existing cases.

Once the case is generated there will be a ticket number, date and time assigned to the case.
 
Incoming requests from the HID web site are automatically routed to the appropriate SalesForce support queue, where they appear as ‘cases’.
Incoming emails and phone calls are manually entered into SalesForce as ‘cases’ by the servicing support engineer.
 
Issues will be managed by severity level - Issue severity levels will be defined by the following rating system: 1) Severe, 2) High, 3) Medium, and 4) Low.